At Kian & Girbana International, customer satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery.

• To be eligible, the item must be unused, unopened, and in the same condition that you received it, with original packaging intact.

• Certain items (such as used candles, opened perfumes, or customized products) are non-returnable due to hygiene and safety reasons.

• An opening/unboxing video is mandatory to claim return or replacement for any damaged, missing, or wrong product. Claims without an unboxing video will not be accepted.

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged upon delivery.

• To request an exchange, contact us within 48 hours of delivery with proof (opening video + photos).

4. Return Process

1. Contact us at [Insert Email] or [Insert Phone] to initiate a return.

2. Provide the mandatory unboxing video as proof.

3. Pack the item securely in its original packaging.

4. Ship the product to our return address (provided upon request).

5. Late or Missing Refunds

• If you haven’t received your refund, first check with your bank or payment provider.

• If the issue persists, contact us at care@kiangirbana.com.